Salt on your skin, sand in your hair and children's laughter in your ears. This is how the Motel a Miio journey begins during a family holiday in Portugal. Our founders Anna & Laura stumble across handmade ceramics on a sunny day. It's love at first sight. They know immediately: We want to bring these unique pieces to the world!

Our products are created in close collaboration with our producers from Portugal. Motel a Miio is not just about ceramics, but also about the people behind them. Our producers are the heartbeat of our company. Each of them contributes a unique story, skills and passions that bring our collections to life. Here you can find out more.

In addition to our online shop, we now operate around 50 shops throughout Europe that embody the unique flair of Motel a Miio. But this is just the beginning! Our vision extends far beyond the borders of Europe. If you would like to know where your nearest store is, please visit our Storefinder.

With our ‘Local Shopping’ campaign, in which we offer special discounts in our stores, we want to promote a more sustainable way of shopping: After all, buying locally is a quick and easy way to protect the environment. There is significantly less packaging waste and customers can see, touch and compare products directly. This reduces returns and in turn saves on packaging material and emissions.

Another plus point: shopping in your own city centre actively helps to keep it alive and prevent it from dying out.

At Motel a Miio, we attach great importance to sustainability. Our clay comes directly from the region of our producers and is a purely natural product. Fair trade and transparency are a matter of course for us. By producing within the EU, we benefit from short delivery routes, reduce CO2 emissions and thus protect the environment together. We only use FSC-certified paper as packaging material for shipping. Our products stand for timeless design and high quality - and that is precisely what makes them more sustainable than short-lived trends. Responsible use of our planet's resources is a matter of course for us, and we are constantly working to become even better.

Once you have found your favourite item, simply add it to your shopping basket. Once you have all the products you want, click on ‘Checkout’, enter your address and choose your preferred payment method. Click on ‘Buy now’ to finalise your order - and we'll take care of the rest!

As soon as you have completed your order, you will immediately receive an order confirmation by email. As soon as your parcel is on its way, we will send you a dispatch confirmation including the consignment number - so you can track the current status of your delivery at any time. We will also provide you with your invoice as a PDF download in the dispatch confirmation.

During the order process, you can easily change your delivery address in the ‘Delivery address’ step. After completing your order, you can only make changes as long as your order has not yet been dispatched. If you are unsure or need support, please contact our customer service team directly - we will help you quickly!

Unfortunately, we do not currently offer the option of collecting an order placed online from one of our stores. If you have any questions about your order or need support, we are of course always happy to help - by phone during our business hours, via contact form or email to hello@motelamiio.com.

Would you like to cancel your order? No problem - simply send us an email to hello@motelamiio.com with your order number and your cancellation request. Alternatively, you can also use our cancellation form, which you can find in the right of cancellation section. As soon as we have received your message, we will take care of everything else!

We offer you various secure and convenient payment methods (via Shopify Payments):

• Credit card
• PayPal
• Klarna
• TWINT (CH only)

All of our payment service providers work to the highest security standards to ensure that your data is protected at all times and your purchase is worry-free. Please note: Refunds are always made via the payment method you selected when placing your order.

The payment methods displayed to you in the checkout depend on your location, the device you have selected and the current availability of the payment providers, among other things. Further details on our payment methods and service providers can be found in our AGB.

You will receive your refund for the returned items within 14 working days to the payment method you originally selected.

Sure, e.g. quite simply in our stores or online.

You can redeem your gift card or voucher in our online shop, in our stores and at our pop-up sales.

In the online shop, you can enter your voucher code in the checkout in the ‘Apply discount code or voucher’ field. Please note: Any remaining balance may expire for vouchers from the old shop system that were purchased before 2025.

You can enter your discount code in the checkout in the ‘Discount code or gift card’ field. Please note that discount or promo codes cannot be combined and cannot be applied to already reduced goods or to the purchase of vouchers or shipping costs. Please note the conditions of the discount code. Limited editions are also excluded.

If you are unable to redeem your discount/voucher code, please send us a photo of it via contact form or email to hello@motelamiio.com. We will take care of your request as soon as possible.

The delivery time is indicated on the product page and is usually

• Within Germany: 2-4 working days (standard shipping with DHL)
• Within the EU: 4-7 working days (standard shipping with DHL)

In the case of particularly high order volumes or during promotions, it may take a little longer in individual cases - we will of course actively inform you in this case.As soon as your order has been dispatched, you will receive an email with a link to track your shipment. Please note that we do not ship on public holidays and weekends.

All information about delivery & shipping can be found here.

Shipping to Switzerland:
We will take care of all customs formalities for you.

Shipping to the UK and all other non-EU countries:
You may incur customs charges when shipping to the UK and all other non-EU countries (except Switzerland). These costs are not included in our shipping costs. Please contact your local customs office in advance to find out the exact fees.

Important: Customs fees are charged per parcel, not per order. Although we pack your order as efficiently as possible, we often have to split larger orders into several parcels due to weight restrictions.

As long as your order has not yet been dispatched, you are welcome to change your delivery address. Simply contact our customer service team quickly - we will make sure that your parcel arrives at the right place.

After receiving the dispatch confirmation, you can still redirect the parcel via DHL or specify a drop-off location.

As soon as we have handed over your order to our shipping partner, we will send you a shipping confirmation by email. This will also contain the tracking link and the consignment number so that you can track your parcel at any time.

You will also receive updates as soon as your order is in the delivery vehicle, has been delivered and/or can be collected.

This depends on the size and weight of your order. We always try to send everything in one parcel to save as much space as possible. For larger or heavier orders, however, we may have to send several parcels.

Don't worry: you will receive all tracking numbers from us so that you can keep track at all times.

So that we can help you quickly with your enquiry, please send us a message using the contact form on our website or by email to hello@motelamiio.com.

You can reach us by phone from Monday to Friday between 9:00 a.m. and 4:00 p.m. on
+49 (0) 89 / 628 24551

We are sorry that your order has not arrived in full. Please contact us with your order number so that we can clarify your request quickly. You can reach us by phone during normal business hours, by contact form or by email at hello@motelamiio.com. We will take care of your request immediately and find a solution!

Our products are made by hand with a lot of love. This is exactly what gives them their unique character. Small variations in colour or surface can sometimes occur. Our glazes in particular are created using a special ‘reactive effect’. This natural chemical process creates fascinating colours and colour gradients - and makes each piece truly unique. However, this effect cannot be completely controlled, so slight variations may occur.

However, if you have received items that have flaws and would like to exchange them, please send them back to us as described here.

You can easily register your return or complaint in our returns portal if you are from Germany.

Please note: Unfortunately, online purchases and purchases from pop-up sales and outlets cannot be returned or claimed in our stores.

If something is broken in your delivery, we will of course make sure that you receive your article/s undamaged.

Simply send us photos of the damage together with your order number via our contact form or by e-mail to hello@motelamiio.com - we will make sure that your ceramics arrive as quickly as possible!

We are delighted that you like our products! If an item is currently unavailable, you can simply enter your email address on the relevant product page to receive a notification. We will inform you automatically as soon as the item is back in stock. Alternatively, you can also find many of our products in our stores - maybe your favourite item is still available there!

Our products are food-safe and comply with the applicable legal requirements. CE labelling is not required by law for tableware and is therefore not available. Our lamps, on the other hand, naturally carry the CE mark and fulfil the relevant European safety standards. Production takes place in traditional ceramics factories within the EU, particularly in Portugal. Individual raw materials (such as clay or glazes) may come from different regions, but we pay great attention to quality and fair production conditions.

You can use our crockery in the microwave without any problems. However, not all items are ovenproof. You can find the exact information on our website for each item under the care instructions.

We generally recommend that all items except our special oven dishes are not placed in the oven at temperatures above 100 degrees. This will keep your crockery beautiful and undamaged for a long time.

Our oven moulds are ovenproof up to 180 °C. To avoid material stresses, we recommend placing the oven mould in a cold oven and heating it up together with the oven.

In some series, such as Alcachofra, fine hairline cracks are part of the glaze and are a desired effect. They are caused by a chemical process that produces the so-called ‘craquelé’ effect. Under certain circumstances, this process can also start again when the ceramic is used, for example due to strong temperature differences, so that further fine cracks form later. However, this does not affect the quality or functionality of the ceramic.

Our products are handmade with a lot of love, so there may be small differences between items in the same collection and colour. These subtle variations make each piece unique and give your crockery its special charm.

Our handmade ceramics are made for everyday use - with a few simple tips they will stay beautiful for a long time:

Washing: It is best to wash by hand or in the gentle programme of the dishwasher. Use soft sponges and mild detergents - please do not use abrasive cleaners.

Cleaning: You can use Viennese lime to gently clean ceramic. It is ideal for removing fine residues or slight discolouration without damaging the glaze. Simply mix a small amount of Vienna lime with water to form a paste, apply with a soft cloth and then rinse thoroughly with clean water. Do not use abrasive sponges to avoid scratching.

Stacking: Place felt or cork coasters between the pieces to avoid abrasion or scratches - especially with darker glazes.

Backs: If necessary, you can carefully smooth the unglazed bases with very fine sandpaper (400+ grit). We recommend using coasters, especially on delicate surfaces such as untreated wood, to avoid possible scratches or moisture marks from ceramic.

Metal abrasion: Cutlery can leave dark marks. These can usually be removed with a dirt eraser or a cleaner for ceramics.

Heat & cold: Ceramic does not like sudden changes in temperature - so do not put it straight from the oven into cold water or vice versa.

This way, your ceramic will remain a favourite for a long time!

Yes, you can clean your ceramic crockery in the dishwasher. However, please note: For ceramic with a gold rim and for our vases and carafes, we recommend cleaning by hand to protect the delicate surfaces and finishes and to preserve the beauty of your pieces for a long time.

Our recommendation:

• Ideally, wash on a gentle programme at a maximum of 50 °C to protect the material.
• Use washing powder rather than tabs - it is easier to dose and is gentler on the glaze.
• Let the water vapour escape after the rinse cycle to avoid limescale stains.
• Check the dishwasher basket regularly and straighten bent wires to prevent your ceramic from knocking against each other.

All items with a gold rim should be washed carefully by hand. Please do not put them in the dishwasher under any circumstances so that the gold rim remains undamaged and you can enjoy your beautiful pieces for a long time.

All information on complaints & returns can be found here.

Yes, our B2B offer is aimed at business customers such as restaurants, resellers, catering services, interior designers, offices and many more who want to use or resell our handmade ceramics in a commercial environment.As a business partner, you benefit from exclusive conditions, personal advice and a straightforward ordering process.

How can I register?
It's easy: register directly via our B2B portal or send us an email at b2b@motelamiio.com – we look forward to hearing from you!

If you have any questions about collaboration and cooperation, please contact socialmedia@motelamiio.com as a brand and influencer@motelamiio.com as a creator. You are also welcome to register directly here for our Creator Programme.

Please use the contact form on our press page or contact our PR & Cooperation Manager Michael Neuwert directly.